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Ekonomie a management – 1/2016

Záznam přidán/aktualizován: 13. duben 2016 v 08.10 hod.

EVALUATION OF MEASURES TO REDUCE EMPLOYEE TURNOVER IN SLOVENIAN ORGANISATIONS

Jernej Buzeti, Maja Klun, Janez Stare

Employee turnover is studied by various scienti?c disciplines (psychology, sociology, organisational science and economics). The economic aspect of employee turnover primarily has to do with examining factors that affect employee absence and change of employment. According to its economic de?nition, employee turnover is an adjustment in the supply of an individual’s labour capacity with regard to satisfaction with working conditions in the broadest sense of the term (Yaniv, 1995).

CHARACTERISTIC FEATURES OF PROJECT MANAGEMENT IN SMALL AND MEDIUM-SIZED ENTERPRISES

Remigiusz Kozlowski, Marek Matejun

The operation and growth of small and mediumsized enterprises (SMEs – including micro enterprises) are signi?cantly determined by the characteristic features and internal diversity of this group of entities (Torres & Julien, 2005; Curran, 2006). The identi?cation of characteristic properties leads to a qualitative and quantitative distinction between small and medium-sized companies from other entities, primarily including large enterprises (LEs) (Marchesnay, 1982; Bannier & Zahn, 2012).

INFORMATION MANAGEMENT TOOLS FOR IMPLEMENTING AN EFFECTIVE ENTERPRISE BUSINESS CONTINUITY STRATEGY

Athanasios Podaras, Klára Antlová, Jiří Motejlek

The modern enterprise environment, in both the private and the public sector, is mainly characterized by the strong presence of information technologies, complex business functions and multiple software applications and electronic platforms. As a consequence, more and more IT managers are concerned about the possibility of system failure in case of an emergency or a crisis situation, which could result to the interruption of the critical business activities of the enterprise and, respectively, trigger signi?cant economic damage.

TRANSFORMATION OF RETAILING IN POST-COMMUNIST SLOVAKIA IN THE CONTEXT OF GLOBALIZATION

František Križan, Kristína Bilková, Pavol Kita, Tomáš Siviček

Globalization can in?uence economies in the transformation in a variety of ways (Blanchard, 1997; Charap & Dyba, 1991; Jarmołowicz & Piatek, 2013; Kita, 2008; Rumpel et al., 2013; Svejnar, 2002; Urbšiene, 2013) and in addition to this, the geographical point of view in this topic is relevant (Coe, 2004; Wrigley 2000). Some of the authors claim, that geography plays a key role in the success of a business (Roig-Tierno et al., 2013).

NET PROMOTER SCORE INTEGRATION INTO THE ENTERPRISE PERFORMANCE MEASUREMENT AND MANAGEMENT SYSTEM – A WAY TO PERFORMANCE METHODS DEVELOPMENT

Olga Faltejsková, Lilia Dvořáková, Barbora Hotovcová

Enterprise performance in the conditions of the 21st century can be de?ned as the market success, the ability to succeed in the competition and to ?nd the possibility for further growth of enterprise value in the constantly changing unstable economic environment. Drucker (1995) as the ?rst one indicates the necessity to change the managerial control in the global conditions.

DIAGNOSING ORGANIZATIONAL CULTURE IN NATIONAL AND INTERCULTURAL CONTEXT

Milota Vetráková, Lukáš Smerek

There is almost no area of life and industry, which would not face the new challenges of globalization. Organizations operating in Slovakia are not an exception. Globalization is the process of international integration arising from the interchange of all areas (economics, politics, culture, communication, environment, etc.) observed especially in recently (Orieška 2009, p. 131).

SYSTEM OF DAY SURGERY IN SLOVAKIA: ANALYSIS OF PEDIATRIC DAY SURGERY DISCREPANCIES IN THE REGIONS AND THEIR IMPORTANCE IN STRATEGY OF ITS DEVELOPMENT

Beata Gavurova, Marek Soltes

In the beginning of the 20th century, the view on the organization of postoperative care was based on several obsolete assumptions concerning the surgical wound healing, the need for postoperative diet restrictions, as well as the limited mobilization of the patients. Nowadays, surgical care is rapidly shifting from in-hospital patient care towards outpatient concept.

THE RELATIONSHIP AMONG CUSTOMER SATISFACTION, LOYALTY AND FINANCIAL PERFORMANCE OF COMMERCIAL BANKS

Jaroslav Belás, Lenka Gabčová

Customer satisfaction is an important factor in the performance and competitiveness of banks (Keisidou et al., 2013; Chavan & Ahmad, 2013; Belás, Chochoľáková, & Gabčová, 2015). Compliance with the consumers’ needs and requirements (Bilan, 2013), comprehensive customer care and the bank customers satisfaction is currently in the centre of attention of researchers and bankers (as it represents an important marketing variable for most of the companies (Munari et al., 2013).

DECOMPOSITION OF UNEMPLOYMENT: THE CASE OF THE VISEGRAD GROUP COUNTRIES

Michal Tvrdoň

In labour economics, unemployment is seen as a phenomenon when there is a market surplus of supplied amount of labour in the market. In other words, unemployment occurs when a person who is actively searching for employment is unable to ?nd a job. Unemployment is often used as a measure of economy´s performance.

BUSINESS INTELLIGENCE AS A KEY INFORMATION AND KNOWLEDGE TOOL FOR STRATEGIC BUSINESS PERFORMANCE MANAGEMENT

Rastislav Rajnoha, Róbert Štefko, Martina Merková, Ján Dobrovič

Measuring and managing business performance is a relatively complex and dif?cult process which is undergoing signi?cant changes both in practice and in research. Despite the ongoing effort to improve the methodology used, it seems that the traditional business performance management based primarily on ?nancial management has reached its limits and in recent years we have seen the development of new non-traditional indicators, methods and models based primarily on non-?nancial methods, in particular on strategic and other qualitative indicators.

PAY AND OFFER OF BENEFITS AS SIGNIFICANT DETERMINANTS OF JOB SATISFACTION – A CASE STUDY IN THE CZECH REPUBLIC

Marcela Sokolová, Hana Mohelská, Václav Zubr

Human resources have long been the most essential factor that affects the performance of an organization, its organizational culture or its innovation processes. They are more or less connected with everything that is going on within the organization, but they are also the key players in relation to the organization‘s surroundings, communicating with customers, suppliers and other relevant partners and institutions (Šoltés & Gavurová, 2014).

VALUE CREATION FOR STAKEHOLDERS IN HIGHER EDUCATION MANAGEMENT

Jelena Stankevičiene, Agne Vaiciukevičiute

Traditional philosophy behind university and its capability to be proli?c generally accent mostly known ?elds as teaching, research and service to the student as well as society. Evaluation of these ?elds in terms of its quality and ef?ciency encourage universities to allocate appropriate evaluation criteria (weights) in order to maintain consistency in performance process that follows all units within the university.

A GREY MULTI-OBJECTIVE LINEAR MODEL TO FIND CRITICAL PATH OF A PROJECT BY USING TIME, COST, QUALITY AND RISK PARAMETERS

Hannan Amoozad Mahdiraji, Seyed Hossein Razavi Hajiagha, Shide Sadat Hashemi, Edmundas Kazimieras Zavadskas

In today’s highly competitive business environment, project management’s ability to schedule activities and monitor progress within strict cost, time and performance guidelines is becoming increasingly signi?cant to attain competitive priorities such as on time delivery and customization (Chen, 2007).

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